FAQs
For the arrival time do I state actual arrival time or do I take into account more time to collect our bags?
You should put the scheduled time. Our driver will be waiting for you one hour free of charge since you flight land (real one, not scheduled). In the case you need some more time you must call us and let us know; the driver only will wait for you if he has availability
You should put the scheduled time. Our driver will be waiting for you one hour free of charge since you flight land (real one, not scheduled). In the case you need some more time you must call us and let us know; the driver only will wait for you if he has availability
My flight has been delayed, What should I do?
In case your flight has been delayed within the same day, you can send us an email, we will really appreciate it, if not, don't worry all the flights are monitored and the driver will wait for you. Notice that your transfer will have to be rescheduled and maybe you will have to wait for some time. Unfortunately, if you flight is delayed until a different data, we cannot guarantee to reschedule your transfer, but we will do all our best.
In case your flight has been delayed within the same day, you can send us an email, we will really appreciate it, if not, don't worry all the flights are monitored and the driver will wait for you. Notice that your transfer will have to be rescheduled and maybe you will have to wait for some time. Unfortunately, if you flight is delayed until a different data, we cannot guarantee to reschedule your transfer, but we will do all our best.
Babies, children and boosters seats are mandatory in Spain?
In Spain, It is prohibited for child under 12 or under 135 centimetres tall to travel without a properly fastened seatbelt and/or child restraint; he/her must use an approved child seat, suitable and appropiate for his/her height and weight. In a vehicle of nine seats or more, is not obliged but is recommended and always must fasten their seatbelts.
In Spain, It is prohibited for child under 12 or under 135 centimetres tall to travel without a properly fastened seatbelt and/or child restraint; he/her must use an approved child seat, suitable and appropiate for his/her height and weight. In a vehicle of nine seats or more, is not obliged but is recommended and always must fasten their seatbelts.
I have already paid but I didn’t receive my booking confirmation. What should I do?
Once we receive your payment, your confirmation is sent automatically to the email you provided us. Please check your spam or junk folder. If it is not there, please send us an email to info@atlastransfers.com with your name, destination and the date of your transfer. We will reply you as soon as possible.
Once we receive your payment, your confirmation is sent automatically to the email you provided us. Please check your spam or junk folder. If it is not there, please send us an email to info@atlastransfers.com with your name, destination and the date of your transfer. We will reply you as soon as possible.
I want to change my pick up time, What can I do?
To amend any change, please send us an email to info@atlastransfers.com with your new collecting time, and your reference number or call us on 0034 972 837 763(Mon- Fr from 9am to 5pm Sat from 9am to 13pm). Notice any change must be changed before 12:00pm the day before of your transfer , otherwise we will not be able to guarantee it.
To amend any change, please send us an email to info@atlastransfers.com with your new collecting time, and your reference number or call us on 0034 972 837 763(Mon- Fr from 9am to 5pm Sat from 9am to 13pm). Notice any change must be changed before 12:00pm the day before of your transfer , otherwise we will not be able to guarantee it.